How do you get the ball out of the tray and up on the mat. Do I have to bend over and place the ball on the turf with my hand, or is there a ramp where I can gently pull the ball up on the turf with my club from a standing position. Is there a return policy if its funky.

Hello Duane,

There is a ramp to help you get the ball up there. We do have a 30 day return policy also if you do need to do that, here is the link to that: https://shopindoorgolf.com/pages/shipping-returns